Life in BPO, Business Process Outsourcing, BPO

IBM is worse than Wipro as far as exit procedure is concerned, I was told to meet Mr. Mujawar Sameer in HR team, was I was waiting for 6 hours in HR bay for Sameer as he was in meeting, after wasting several hours, I decided to come back again on 18 June, 18 June was the day when I learned a lot about this hopeless corporate sector, I went to IBM at 12pm, as my access card was blocked the security team asked me to wait outside office in cafeteria till someone from HR team comes out to escort me inside the office, I called up HR team and Nidhi Chawla from Hr team answered my call on the intercom, she told me that process HR Sameer Mujawar is busy in a meeting, I was frustrated, but I decided to wait for some time as exit was important.

At around 3 pm Sameer came in cafeteria for his lunch, I approached him and told him about my exit, he asked me to wait for some time outside the office as he was busy in some training, I asked him for his mobile number and he refused, Sameer did not turn up till 8 pm, I got his mobile number from my friend in HR team and sent him a text message, Sameer messaged me back saying that I will have to come on Monday 20th June as he was done for the day, I cried for few minutes once I reached home, but realized that this is how Indian corporate sector works, they do not care for employees, all they care for is money.

After this incident I wrote an email to HR manager (Pune) Mr. Kalpak Huddar and he promptly replied apologizing for the whole incident and asked me to come on 21st June to complete the exit, I went on 21 June and completed the exit procedure, but trouble was not over yet as when I got a full and final settlement letter I was charged 200 Rs for non submission of id card and the last designation on my relieving letter was Part-Time Customer service Rep, again I contacted HR team and Mr. Huddar to inform him that I had submitted my Id card on 21st June (day of exit) and my last designation was not part-time as I was working as a full-time employee in Virgin media back office team, I have still not received any reply from HR team.

I approached two political parties for help, one is ruling party and second is the one which claims to help Marathi manus since 1980s, person from ruling party said that IBM can treat me like a slave or any other way as they are paying me, then I went to the party which always claims to help Marathi Manus, But person from this political party said that they cannot help me as IBM is a good organization and IBM retained me 3 times when I resigned.

Now I am planning to take legal action against IBM Daksh (Pune) as working with them has caused a lot of mental harassment and few other health issues, this company is running its exploitation racket with support from Politicians and people are not complaining as they do not know their rights.

I have all the relevant emails regarding this case, if anyone wants to view them.

- anonymous (cyberjourno@rediffmail.com)

Labels: Call center, cpo, exit procedure, ibm call center, ibm daksh, reignation from IBM

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Do you want to apply as a call center agent? Does it excite you to enter this exciting field because many of your friends do? If you are interested in a call center job, let this article guide you. This article will give you a clearer understanding of what a call center is and what call center agents do.

What is a call center?

A call center is a centralized office where volumes of calls are handled. It may be a call center for a large marketing company or a call center for a collection of companies where products and services vary.

A call center handles Live Chat Management, Ticket Management, E-Mail Management, Inbound Call Center Service, Order Taking Service, sales, sales support, debt collection, lead generation, and other customer service functions.

Call centers operate 24/7/365. This is the reason why you will hear people working starting at wee hours and ending in the morning. This is specially so for call centers serving overseas clients.

What does a call center agent do?

A call center agent is the person that answers calls or generates calls. They either handle calls singly or transfer it to higher level if her expertise does not suffice. They sell products, offer services, or act as technical support for their clients customers.

Products training are necessary for call center agent in order for them to be able to provide the assistance necessary for their callers or clients as the case may be.

Problems encountered by call center agents

Safety is a foremost concern. Some agents end their shift at 2:00 a.m. while others start their shifts by then. If you will travel to and from your home at this hour, it may be dangerous. To answer this problem, some call centers provide quarters where agents may stay over to avoid traveling too early in the morning.

Unrealistic targets - because some call center agents are good, the pattern of setting targets made it difficult for some call center agents to follow.

Cramped office environment - some people find it difficult to work with limited space.

A call center is a good place for people with sales background. Even for people without sales background the training may suffice for the requirement. Before you apply however, research the call center you want to apply to. Do they protect their employees with a place to stay after a wee-hour shift? Do they give good benefits?

Labels: BPO life, Call center, call center agent, call center jobs, LifeBPO

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