Life in BPO, Business Process Outsourcing, BPO

Wednesday, October 5, 2011

Exit Procedure in IBM Daksh, IBM Call Center

IBM is worse than Wipro as far as exit procedure is concerned, I was told to meet Mr. Mujawar Sameer in HR team, was I was waiting for 6 hours in HR bay for Sameer as he was in meeting, after wasting several hours, I decided to come back again on 18 June, 18 June was the day when I learned a lot about this hopeless corporate sector, I went to IBM at 12pm, as my access card was blocked the security team asked me to wait outside office in cafeteria till someone from HR team comes out to escort me inside the office, I called up HR team and Nidhi Chawla from Hr team answered my call on the intercom, she told me that process HR Sameer Mujawar is busy in a meeting, I was frustrated, but I decided to wait for some time as exit was important.

At around 3 pm Sameer came in cafeteria for his lunch, I approached him and told him about my exit, he asked me to wait for some time outside the office as he was busy in some training, I asked him for his mobile number and he refused, Sameer did not turn up till 8 pm, I got his mobile number from my friend in HR team and sent him a text message, Sameer messaged me back saying that I will have to come on Monday 20th June as he was done for the day, I cried for few minutes once I reached home, but realized that this is how Indian corporate sector works, they do not care for employees, all they care for is money.

After this incident I wrote an email to HR manager (Pune) Mr. Kalpak Huddar and he promptly replied apologizing for the whole incident and asked me to come on 21st June to complete the exit, I went on 21 June and completed the exit procedure, but trouble was not over yet as when I got a full and final settlement letter I was charged 200 Rs for non submission of id card and the last designation on my relieving letter was Part-Time Customer service Rep, again I contacted HR team and Mr. Huddar to inform him that I had submitted my Id card on 21st June (day of exit) and my last designation was not part-time as I was working as a full-time employee in Virgin media back office team, I have still not received any reply from HR team.

I approached two political parties for help, one is ruling party and second is the one which claims to help Marathi manus since 1980s, person from ruling party said that IBM can treat me like a slave or any other way as they are paying me, then I went to the party which always claims to help Marathi Manus, But person from this political party said that they cannot help me as IBM is a good organization and IBM retained me 3 times when I resigned.

Now I am planning to take legal action against IBM Daksh (Pune) as working with them has caused a lot of mental harassment and few other health issues, this company is running its exploitation racket with support from Politicians and people are not complaining as they do not know their rights.

I have all the relevant emails regarding this case, if anyone wants to view them.

- anonymous (cyberjourno@rediffmail.com)

Labels: Call center, cpo, exit procedure, ibm call center, ibm daksh, reignation from IBM

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Halliburton lay offs their employees.

We have a confirmed news that Oil and Gas major Halliburton has taken a decision to lay off it's employees working in United States and India in Global IT Service Center. These employees were giving internal support to Halliburton employees for their technical queries including password reset to installation and maintenance of major software programs like HIPPS.

All these jobs will now be outsourced to Accenture in their Bangaluru (Bangalore) facility. People who were working in India have an option to clear all recruitment tests and work with Accenture for Halliburton process however fate of employees working in United Stated is not yet clear and looks bad in current economic situations.

About Halliburton:
Founded in 1919, Halliburton is one of the world’s largest providers of products and services to the energy industry. With more than 60,000 employees in approximately 80 countries, the company serves the upstream oil and gas industry throughout the lifecycle of the reservoir – from locating hydrocarbons and managing geological data, to drilling and formation evaluation, well construction and completion, and optimizing production through the life of the field.

About Accenture:
Accenture is a global management consulting, technology services and outsourcing company, with more than 223,000 people serving clients in more than 120 countries.

Labels: Halliburton, Halliburton Lay offs 2011, Job loss, Lay Offs

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My experience with WIPRO BPO.

This is my blog post about my work experience with WIPRO BPO- Pune

I was recruited from First choice consultancy in Camp area of Pune in October 2006; First choice consultancy was of great help as they had explained to me about all four rounds of interview which I had to go through.

Recruitment

I came at the consultancy around 2pm, my first round was Introduction round with HR from Wipro; I was asked to explain about my educational, work experience, family background and then asked me to speak on any one topic of my choice.

Second round was telephonic round with Operations manager; he asked me about my work experience and also asked me to speak on any one topic of my choice.

Third round was written assessment; it had few maths, grammar and technical questions, but this round was not a problem as people at First choice consultant helped me solve these questions.

Fourth round was again with person from HR team (Clington), First I was told that I am selected and then we discussed about various documents that I will have to produce at the time of induction and he also gave my offer letter to me, I was told to attend the induction program at the famous Aurora towers Hotel on 6-11-2006.

Nitin Gokhle

yourfriend93@gmail.com

Labels: interview process, wipro bpo

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